| testimonials |
| "This is exactly what we need more of in healthcare. As a nurse who has watched hands on patient care transform into merely data gathering and hands on device maneuvering, it is time we get back to the heart of healthcare, which is caring for the hearts and souls of those who entrust their lives to us. I intend to share this with the leaders of my system and hope to ignite a fire of transformation in focus. Patients and family members expect clinical and technological expertise from their care givers, but what they remember most is those warm touches, soft whispers, and warm blankets that a nurse or doctor provided them. My life has been blessed by the memories of just those moments I have had the honor to share with my patients and their families during my nursing career. Thank you Dr. Duffy, what an inspiration you have been and will be." |
|
| |
|
| experience design |
|
Map the patient experience from wing-to-wing, addressing both gaps in efficiency and human interaction with the healthcare system.
|
- Process: From that first call for a consult to the follow-up call post discharge, by mapping the entire process we can identify opportunities to bridge the gaps in the patient experience.
- Metrics: Truly measuring the experience requires going beyond HCAHPS and implementing metrics to understand everything from access to discharge, as well as the outpatient setting.
- Interactions: Carefully mapping each phone call, e-mail, or in person interaction enables healthcare organizations to design new standards of care within clinical service lines.
|
| |
|
