David Strand is the Chief Executive Officer of ExperiaHealth. For nearly 30 years, David has provided executive leadership to some of the nation’s leading health care institutions. David’s career has been characterized by a strong sense of mission, a drive for achievement and results; insistence on excellence in financial performance, quality and service; and a commitment to creating organizational cultures that significantly improve employee engagement. His leadership as CEO or COO of various types and sizes of health care organizations gives him a unique perspective on the problems and the solutions in health care today.

David most recently served as Chief Operating Officer for the Cleveland Clinic, a $5.2B academic medical center comprised of the nation’s second largest group practice, 11 owned or managed hospitals, 17 family health centers, a research institute, a medical school and related ancillary facilities. At the Clinic, David had responsibility for strategy, revenue growth and diversification, new business ventures, international businesses, market and network services, performance improvement, and all operations system-wide. He also had responsibility for commercializing the intellectual property of the Clinic through the creation and financing of start-up ventures.

Prior to his work at the Cleveland Clinic, David served in leadership roles with various types of health services organizations, including CEO of LifeMasters, a venture backed disease management company; COO of Allina Health System, a $2.6B integrated system comprised of 17 hospitals, 700 physicians and a million member health plan; and CEO of Medica, one of the nation’s largest independent health plans.

David began his career in law, where he established and led the National Health Care Practice Group for two Minneapolis-based law firms. He received his B.A. from Gustavus Adolphus College and his J.D. from the University of Minnesota.

Dr. Bridget Duffy is the Chief Experience Officer ExperiaHealth, whose passion for defining and creating optimal healing environments for patients has been the focus of her work throughout her 20 year career.

Most recently, she served as Chief Experience Officer of the Cleveland Clinic, the first senior position of its kind in the nation. At the Cleveland Clinic, she led the organization in establishing patient experience as the institution’s top strategic priority, created the operating infrastructure to support the strategy and created and instituted new metrics to insure accountability for continuous patient experience improvement throughout the system.

Dr. Duffy attended medical school at the University of Minnesota, and completed her residency in Internal Medicine at Abbott Northwestern Hospital in Minneapolis, Minnesota. There she created and was Medical Director for one of the first “Hospitalist” services in the country – an inpatient care service designed to improve the clinical, economic, and quality of life outcomes of hospitalized patients.

Dr. Duffy also served as medical director of St. Jude and Medtronic. At both organizations, she led the development and implementation of patient-centered disease initiatives, physician education, and leadership programs that sought to foster the convergence of information, technology and a humanistic delivery of that care. She also identified and funded nationally recognized healthcare institutions and physician leaders who were committed to improve the patient experience for patients with both acute conditions and chronic disease.

Kimberly Petty has a strategic foundation in customer loyalty and customer relationship management tools that enable organizations to redesign processes around customer voice. Prior to joining ExperiaHealth, Kim formed Value Genesis, LLC, a boutique healthcare strategic and management consulting business, where she worked with major hospital systems, senior housing companies, and businesses serving healthcare to develop and deploy patient and customer experience programs.

Kim spent over eight years with General Electric where she had most recently served as VP Customer Programs at GE’s Healthcare Financial Services business. In that capacity, she delivered consulting programs to companies in the healthcare industry, led Net Promoter™ Score customer loyalty efforts, and supported new product innovation.

Kim has worked with several organizations to develop strategic planning processes and implement organization-wide talent and leadership development programs. As a certified Lean Six Sigma Master Black Belt, she executed many large process improvement projects and is experienced in change management.

Kim holds a BBA in Management Information Systems and International Business from Ohio University and an MBA from University of Chicago GSB where she studied Organizational Behavior, Entrepreneurship, and Marketing.

Carrie Brady brings a depth of expertise in developing creative solutions to address healthcare organizations’ operational challenges. For more than fifteen years, Carrie has worked with clinical and administrative leaders and frontline caregivers in hospitals around the country to improve the patient and staff experience, enhance quality and safety, and ensure regulatory compliance.

Carrie previously served as Vice President of Quality at Planetree, an international network of hospitals and other healthcare organizations committed to patient-centered care, as a Vice President of the Connecticut Hospital Association (CHA), and as a healthcare attorney.

Carrie has been a member of several state and national committees, including the National Quality Forum (NQF) Review Committee for Hospital CAHPS, the NQF Serious Reportable Events Maintenance Committee, the National CAHPS® Benchmarking Database Advisory Group, and the Talking Quality Editorial Board. Carrie is the author of HCAHPS Basics: A Resource Guide for Healthcare Managers (HCPro, 2009) and co-author of book chapters on patient-centered quality and safety and breaking down the barriers to patient-centered care.

Carrie holds a J.D. and an M.A. from Northwestern University and was a 2005 – 2006 HRET Patient Safety Leadership Fellow.

Dan Moscone has over 15 years of professional experience in healthcare, financial services, technology, and manufacturing. His primary areas of expertise are in process reengineering, technology implementation, project management, customer loyalty and change management.

Prior to joining ExperiaHealth, Dan formed DPM Consulting Group, LLC, a boutique management consulting business where he worked with major hospital systems, pharmaceutical companies, and healthcare device manufacturers to develop and deploy strategic programs to address the patient and customer experience.

Dan spent over 14 years with General Electric where he most recently serviced as a Vice President with the Access GE team. During his five years with the team, Dan worked with over 90 strategic GE clients that spanned numerous industries while offering a wide range of products and services around the world. He led over 160 client engagements while leveraging some of the GE’s most effective tools and experiences such as Lean, Six Sigma, Work Out, leadership development, digitization, and more.

Dan started his career with General Electric in 1995 through the Information Management Leadership Program. He then went on to hold highly visible roles in Information Technology, e-Business and Quality throughout GE Capital where he earned his Six Sigma Black Belt certification. Dan holds a Bachelors of Science in Mechanical Engineering from University of Connecticut, Storrs.